Housing Support Manager – Takapuna – Kainga Ora – Auckland

Ko tā mātou mahi – Our Role
As a Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers’ housing and wellbeing needs are being met and continue to be met as they change over time.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.

Ngā pūmanawatanga ōu – What you will bring
We need people who care as much as we do, and are passionate about supporting customers who may have challenging housing and wellbeing needs
You’ll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
You’ll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues
Your cultural awareness will foster an aligned approach to our customers’ aspirations and preferences, particularly in working with Māori and Pasifika.
As this role requires travelling around the Northshore and Northwest area, you will have a current NZ driver’s license (vehicle provided).

Nōu te rourou – What’s in it for you?
We offer competitive salaries, five weeks’ annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits [link removed].
As a Kāinga Ora – Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Ō Tātou Uara – Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Manaakitanga – People at the Heart
Mahi Tahi – Better Together
Whanake – Be Bold
Tūhono mai – Join us
To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz [link removed]. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz
Applications close on 29 January 2023.