Fundraising & Memberships Administrator – Forest & Bird

Job Description
Fundraising & Membership Donations Administrator – Fixed term contract (1 year)
Forest & Bird is New Zealand’s leading independent conservation organisation — protecting wildlife and wild places, on land and in the sea. We are the voice for nature in our communities, to our city and district councils, to our regional councils, to central-government, and in our courts. No other organisation does this.
Our shared mission across all teams is to defend and restore nature in New Zealand. Our incredible supporters are at the heart of everything we do. Members, donors, supporters and sponsors are passionate about protecting the wildlife and wild places they love and our mission is to help them achieve this. They give in many ways, from a few hard-earned dollars to appeals or a regular monthly donation to a $100k gift or a multi-million-dollar bequest. By joining the Fundraising & Membership team you commit to go the extra mile to champion and celebrate every contribution they make with the goal of creating meaningful relationships that make sure nature will always have a voice.
Due to one of our valued team heading off on parental leave, we have the opportunity for a Fundraising & Membership Donations Administrator to join our team based in Wellington. This role is for a fixed term of one year.
This is a busy and varied role within a friendly and supportive Fundraising team. It would suit someone who is extremely self-motivated, who enjoys using their financial skills and appreciates the individuals behind each donation, membership payment, or merchandise purchase. You will work closely with the Finance Team and you will be responsible for the accurate and efficient processing of fundraised income, making sure that supporters are thanked as promptly as possible. For many of our donors you will be their first point of contact so we expect you to provide them with exceptional customer service.

Your duties will include:
 Be responsible for timely and accurate input of donations and membership information into our database
 Undertaking the reconciliation of payment information.
 Be in direct contact with our supporters when answering payment queries,
 Completing financial documentation relating to donations, shop transactions, membership payments and receipts
 Manage inbound general enquiries about the status of membership/payments or updating records.
 Managing online payment platforms and member management systems.
 Provide support to / cover for the Supporter relationships co-ordinator.
 Complete monthly reconciliation processing including resolving any issues.

As the successful candidate you will have the following:
 Database / data entry experience.
 Strong time management and organisational skills.
 Good written and verbal communication skills.
 Good numeric literacy.
 A demonstrated an ability to work co-operatively and collaboratively.
 An ability to prioritise and adapt to changing circumstances.
 Excellent written and verbal communication skills.
 Has demonstrated ability to manage work initiative and self-motivation.
 Proficient computer literacy.
 Effective time management and ability to prioritise work.
In return we offer a great team culture and the opportunity to be part of a friendly and collaborative team that makes a difference in our environment and communities!
We’re looking for someone who can hit the ground running, so if the above sounds like you and you want to make a difference, please forward your CV and cover letter by mid-day Tuesday 23 February 2021 to Group Manager of Fundraising & Membership, Jess Winchester recruitment@forestandbird.org.nz. Shortlisting will take place as applications arrive. Candidates selected for interview must be available Tuesday 2 March 2021.

How to Apply
Please forward your CV and cover letter by mid-day Tuesday 23 February 2021 to Group Manager of Fundraising & Membership, Jess Winchester recruitment@forestandbird.org.nz. Shortlisting will take place as applications arrive. Candidates selected for interview must be available Tuesday 2 March 2021

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