The Customer Services team, within our Operations group, provides transport services which support customers to easily meet their legal requirements and get information they need so they can access the road. They operate channels including the call centre, email and social media networks, which provide information and advice on the transport services directly to the customer to assist their decisions. The Customer Response Team responds to approximately 140,000 emails per year and the team also manages Official Information requests and Privacy Act Requests for the wider Operations group.
The purpose of the role is to record and manage the flow of official correspondence within the Operations group, via an email inbox and workflow tools. You will be expected to ensure that good working relationships exist across the Transport Agency and Ministerial Services.
You will work closely with the wider team to ensure deadlines for official correspondence are adhered to and risks are identified and managed accordingly. You will be assertive and confident and able to work effectively with stakeholders at all levels, both across the organisation and externally. This role can be fast-paced so you will be adaptable, able to use your initiative and work well under pressure.
What you will bring
To be successful in this role, you will bring:
Experience in the public sector and knowledge of the machinery of government
Experience of standard requirements for processing official correspondence
Strong plain English writing skills
Highly proficient user of MS Office suite of products and experience in using document management systems
Ability to work under pressure without compromising standards
Applications close 25 June 2019
For a copy of the position description: www.nzta.govt.nz/careers
For further information, email: email@example.com