Here at ACC we’re entering a new phase – we’ve been reflecting on the way we work, what we deliver and how to make it easy for our customers. We achieve all this by putting the customer first and this reflects the new and exciting phase we are entering.
The Independence Allowance and Lump Sum team are responsible for guiding and advising clients who have permanent injuries through the process of applying and being assessed for either Independence Allowance or Lump Sum.
In this role you will be an integral part of a team going through extensive change and transformation. It’s a hands-on, highly engaging role managing requests from a number of stakeholders that’ll definitely make the most of your strong judgement, your organisational skills and exceptional customer service skills. These are exciting times for ACC and in this role you will be given the opportunity to develop your customer service skills and think outside the box in applying creative solutions to resolving problems. You will be able to grow and develop your own knowledge and skills while also supporting the wider functional team.
The role of Claims Officer Entitlements is an existing role within the Operations team. We are currently in a new and exciting phase where we are proposing our new future roles and this will mean the role of Claims Officer Entitlements will align to our newly created role of Treatment and Support Assessor so when the changes go live these details will be updated in line with this change.
What we’re looking for
You’re friendly and have a fantastic customer service ethic, you will need to be able to self-manage your workload, so time management and prioritising is something that comes as second nature to you.
You will also need to demonstrate the below skills and experience:
Ideally two years’ customer service experience, either face to face or within a Call Centre environment
Strong communication skills (written and verbal)
Good computer and data entry skills
Ability to think logically with excellent attention to detail, and the ability to evaluate information and use judgement to make a decision
Demonstrate good problem solving skills
Ability to work independently and as part of a team
This is a full-time, 40 hour week position and you will be expected to work within the team to ensure that our clients are able to contact us within core business hours.
Applications will only be accepted through our Career website.
If you have further queries, please contact Nadine O’Donnell on Nadine.O’Donnell@acc.co.nz