At-Home Customer Service Specialist – Casual – Geeks2U Pty Limited

About Geeks2U:
We are Australia’s leading provider of on-site computer repairs and technology support for homes and businesses, and are now expanding to New Zealand! We deliver prompt, no fuss services to our 300,000+ customers. You can check out the 68,000+ testimonials we have on our website to see how much our customers love our service!

Work from the convenience of your home, but with all the perks of a tight-knit team:
We have a hybrid in-office and at-home team, leveraging great technology to maintain our awesome collaborative culture (think regular video-chats with your Team Leader, daily interaction in our company chat software, as well as company-wide competitions)
We use a tool called TINYpulse to regularly ask for anonymous feedback from our team to give us insights into what’s really important to our staff and what we can do to improve
We continually update our knowledge base with resources to enable you to do your job effectively and with confidence!

A typical day in the life might include:
Answering a high number of inbound calls from new and existing customers
Capturing the nature of the issue and explaining to new customers how our service works
Scheduling appointments with the right technician for the job
Resolving customer concerns and post-service queries
Providing friendly, courteous and efficient customer service to both customers and field technicians

Qualities of an Exceptional At-Home Customer Service Specialist:
Naturally curious and motivated to seek out resources to support your learning and day-to-day work
Competing priorities and a fast-paced environment keep you engaged and on your toes rather than overwhelm you
You proudly take ownership of your work and you’re comfortable working solo for extended periods of time with minimal direction, but you’re also a strong team player that loves supporting your colleagues
You seek out both positive and constructive feedback (both qualitative and KPIs) because you’re enthusiastically focused on continuously improving your performance
You appreciate the impact your attitude has on your own happiness and success at work; you’re confident that you’ll bring your best each and every day!
*All successful candidates will be required to complete their initial training during business hours (AEST) for a maximum of 2 full working weeks or equivalent*
Interested? Send your resume and cover letter to resumes@geeks2u.com.au and quote “At-Home Casual CSS” in the subject line.
P.S. Helpful hint to stand out from the crowd: We hate long, generic cover letters. Keep it short and sweet and tell us why you would be a good fit for Geeks2U!

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