Technical Support Representative – Integrated Control Technology

ICT is a New Zealand-owned manufacturer of cutting-edge security and access-control products, based in modern Albany premises on Auckland’s North Shore. Our work ethic, combined with the quality of our staff, has resulted in exceptional year on year growth. We are seeking a Technical Support Representative that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems.
This is not your run-of-the-mill Technical Support job, as our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.
We offer a culture that embraces diversity, and inclusiveness. Our diligent teams are committed and hard-working, but we like to ensure we have fun too – some of our many initiatives include an active Social Club with regular extra-curricular events, subsidised gym memberships, onsite yoga and massages once per month by professional physiotherapists. Our modern staff lunchroom has arcade games and even table tennis, a great location for our fun monthly staff social events!

Working hours
are set as 8 hour shifts falling between the hours of 8am and 8pm. You will be working in a friendly, close knit team so having the right personality is just as important as experience. There is potential for career progression within a professional development environment for the right candidate, with demonstrated outstanding work ethic and exceptional skills.
Full training will be provided, therefore prior experience with electronic security is not a prerequisite.
This is a multi-faceted role that encompasses the following:
Providing solutions and building relationships with customers
Prioritizing workloads and providing project specific technical support
Assisting with testing and replication of issues to define and close support tickets
Ensuring customer knowledge base is advanced with key product information where applicable

Our ideal candidate will have the following:
Exceptional problem solving skills and attention to detail
Exceptional communication skills (written and verbal)
A passion for providing top notch customer service
High level of motivation with the ability to work unsupervised
Only applicants with the right to work permanently in New Zealand will be considered for this position. Successful applicants will be required to consent to police checks.
If you believe you fulfil the requirements above, please send your CV and covering letter describing the key attributes you would bring to this role to:
Find out more about ICT at:

The application form will include these questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
Do you have experience working in a technical support role?
What’s your expected annual base salary?
How much notice are you required to give your current employer?