Transport Officer (SESTA) – NZ Ministry of Education – Wellington

Job Description
Permanent – Fulltime
Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome.
Help shape the future of Education
At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent outcomes.
Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide range of backgrounds and cultures.
While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system.

About our group and team
Education Infrastructure Service (EIS), a part of the Ministry of Education, creates and supports safe, healthy, inspiring and ICT enabled learning environments. EIS manages the Crown’s second largest property portfolio of around 2,500 schools with a book value of $17.8 billion, is responsible for the largest payroll in the country, and transports over 100,000 students to and from school each day.
The School Transport group, within EIS has recently insourced over $200 million of services which were previously managed by the private sector.

About this role
The Transport Officer – Specialised Education School Transport Assistance (SESTA) role within the School Transport Officers team is a semi-specialised role which will assist the team deliver two key functions:
Deliver conveyance allowances to students who are eligible for assistance. This includes eligibility checking, consulting with stakeholders, Transport Service Providers, caregivers, Learning Support (MoE), processing of applications, and timely delivery of payments.
Deliver customer services by answering and initiating phone calls with stakeholders and responding to emails within the specified time frame.

About you
To be successful in the role, you’ll be working collaboratively with key internal and external stakeholders, developing relationships at all levels. It is essential that you are capable and experienced in an operational context, and have a tertiary qualification in a related field – or relevant experience.

You will also offer:
School or public transport service planning/management experience (desired but not mandatory)
Technical skills and ability e.g. GIS systems, Mapinfo, SQL
Experienced in public sector operations and reporting mechanisms
Experience in stakeholder communications
Relationship management skills, a high level of tact, diplomacy, resilience and patience
Self-managing and ability to work alone and within a team
The ability to coach and mentor others in the team including mentoring and coaching when settled in
The ability to understand and apply the principles of Te Tiriti o Waitangi and tangatawhenuatanga.

You’ll be joining a small, high-performing team with a culture of constructive open-minded debate and working together to make an impact. It’s a great developmental pathway as you gain political nous and systems thinking that will equip you in potential secondments to other business units. As an organisation, we are committed to building racial equity and excellence in the education sector.

Are you ready to make a difference?
For this permanent role, we welcome candidates from diverse backgrounds, including Māori, Pacific and those with disabilities, who will enrich our understanding of the education system.
As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi’s guiding principles in our work for and with Māori students, their whānau, hapū and iwi.
Please review the Job Description attached and if this opportunity interests you and you meet the requirements, please apply now using the ‘

Apply Online’ button.
For further information, please contact Stephanie Phillips at:

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