Maintenance – Customer Complaints – Kainga Ora

Ko tā mātou mahi – Our Role
In this role, you will ensure maintenance-related customer complaints are accurately processed and resolved in a timely manner, working collaboratively with the Maintenance Supervisors, Maintenance Administrators, Tenancy Services and Maintenance Partners to ensure that the right customer outcomes are achieved.
You’ll own the complaints process through to resolution, ensuring we are fair and reasonable throughout. This is also an exciting opportunity to streamline the process, identifying trends in complaints and coming up with innovative solutions in response.

Ngā pūmanawatanga ōu – What you will bring
You’ll have a wealth of experience providing excellent customer service and managing customer complaints, remaining professional, composed and resilient in challenging circumstances
Experience/a qualification in a property or maintenance-related field is advantageous
You’ll be a clear and effective communicator, with interpersonal and relationship management skills to match
Well-organised, you’ll be proactive and a self-starter, hungry to improve our service and processes, and to tell this story to the organisation.

Nōu te rourou – What’s in it for you?
We offer competitive salaries, five weeks’ annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here
As a Kāinga Ora – Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Ō Tātou Uara – Our Values
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Manaakitanga – People at the Heart
Mahi Tahi – Better Together
Whanake – Be Bold
Tūhono mai – Join us
To view the position description and apply for this role, please follow the online process via Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via

Applications close on 1 April 2021.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.