Customer Services Representative – Ministry of Justice

We care about
delivering people centred services to our customers and help to provide access to justice for all. If you are composed, patient and resilient, then we may have the role for you.
Help support everyday New Zealander’s
Be there in our customers’ time of need
Ensure our customer have all the information they need
At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. We received 935,839 calls in the last financial year and are now recruiting for additional Customer Service Representatives.

Te āhuatunga a te tūranga/About the Role
Based in Auckland, you’ll be the first point of contact for all our customers calling the Ministry. You’ll appreciate and respect that each of our customers are individual and have unique situations. You’ll see this position as an opportunity to help people.
You don’t need to have experience working in a Contact Centre, but you’ll need good communication skills, an ability to think on your feet, and a passion for helping people. You’ll be keen to learn, be mindful and communicate well with concerned customers.
The Contact Centre is open from 8 -5pm Monday to Friday. We are looking for full time Customer Service Representatives. We can be flexible with hours of work for the right candidate.

Mō te tīma/About our Team
At Tāhū o te Ture – the Ministry of Justice, we’re committed to working together for a fair and safe Aotearoa.
Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It’s our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.

Tono mai/How to Apply
Starting salaries, dependent on skills and experience, are generally between $43,931 – $51,683.
The start date for our new Customer Service Representatives is expected to be Monday 30th November 2020
Only applicants with the right to work in New Zealand will be considered for this position.

Our Interview Process
If you are successful, then you will be invited to an onsite National Service Delivery Frontline Assessment Centre on Wednesday 14th October at 5.00pm.
To apply, click the Apply button below to complete an online application form and submit your CV and cover letter. For tracking purposes, all applications must be submitted via our online process.
Applications close on Wednesday 30th September 2020.
Start date 30th November 2020.
If you have any questions please contact and use reference number MOJ/1484749