Customer Service Representative – IAG NZ Ltd

What you’ll do:
As one of our Personal Insurance Consultants, you’ll have proactive conversations to ensure everyone you speak to will be better insured and/or better-educated about insurance by the time they hang up the phone with you. You’ll ask the right questions to understand more about each customer’s immediate and future needs, and then discuss the features and benefits of the right solutions to protect their vehicle, house, contents and other assets. We want to set our customers up for a positive experience when they need to make a claim, so it’s important to ensure they understand their cover completely and know exactly what to expect when they suffer a loss.
We need to be here for our customers whenever they need us, so our centre is open 7 days a week (Monday to Friday 8am – 8pm & Saturday to Sunday 9am – 6pm). Our shifts rotate to cover these days and hours, so you’ll work 75 hours per fortnight (10 x 7.5-hour shifts). This may include one weekend day every fortnight.

What we’re looking for:
We’re seeking people who can build a natural rapport with customers over the phone, and who really want to help to make their world a safer place. You’ll bring strong customer service experience but be ready for a new challenge. You’ll be adept at uncovering customer needs using your inbound or outbound calling experience and finding the right solutions for them. A positive attitude goes a long way, as well as wanting to build genuine connections with your customers and colleagues. You’ll really be immersed in the world of insurance and will need to absorb a lot of technical information, but we will set you up for success with a robust training plan and ongoing support and development.

Who are we:
IAG is NZ’s largest general insurer and operates under the State, AMI, NZI, and Lumley brands, as well as underwriting insurance for some of NZ’s leading banks. At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions.

What we can offer you:
A positive working environment with loads of support
Internal development opportunities
Discretionary annual performance bonus and annual salary reviews
50% discount on IAG insurance (with any of IAG’s brands)
Annual $500 Health & Wellness benefit after being with the company for more than 12 months
Opportunity to join the IAG employee share plan, along with a company contribution
Corporate discounts at various retailers e.g. Noel Leeming, OPSM, Bunnings, BNZ and more!
You will need the ability to work from home with Broadband installed. You’ll be supported with an intensive training programme to get you across all elements of our products and systems. This is followed by ongoing coaching to help you develop and hone all of the skills you will need to become a successful Personal Insurance Consultant.
If you believe you have what it takes to excel in this role, then start applying now!
Applications close Monday 2nd November at 5.00pm.
Jess Opai