Customer Care Consultant – AMP Services Limited

Working for AMP Life
Our Client is Australia and New Zealand’s largest life insurer, with assets of over $31bn and over 1.5 million customers. AMP Life is transitioning its business model to be an in-force specialist life insurer, with a focus on providing existing customers in Australia and New Zealand with insurances such as income protection, disability and life insurances and savings & investment products.
This is a fantastic opportunity for a career kick start in financial advice:

Are you:
A vibrant go-getter with a passion for helping customers and solving problems
Comfortable in an outbound sales and service environment
A hard-working team player with a proven track record for driving outcomes
Looking to own your development plan and work with your manager to achieve your goals for growing your capability for current and future roles.
Always looking for ways to improve, learn and embrace new initiatives and training

About the role:
The purpose of the position is to:
Have conversations with Customers and Advisers in a confident and professional manner, focusing on solutions which deliver great customer centric outcomes
Work with Advisers to provide solutions to Wealth Protection customers who are at risk of leaving
Make courtesy calls to customers
Capture customer and adviser insights in relation to customer care
Collaborate with Customer Service, Product and Distribution teams to share knowledge and respond to Customer Care opportunities

Capabilities & Experience:
Must Have:
Experience in a customer engagement environment
Good knowledge of sales and services techniques and processes
Outgoing Vibrant Personality

Nice to have:
Experience and understanding of the Financial Services Industry
Retention or Sales experience
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV or email
Maarten.strijker@hays.net.nz or call me now on 0282269659
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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