Service User Lead – Wellington – Emerge Aotearoa

Auckland, Wellington or Christchurch
Permanent fulltime or 2 x part time (20 hours per week)
He aha te mea nui o te ao? He tangata! He tangata! He tangata!

What is the most important thing in the world? It is people! It is people! It is people!

On 1 July 2015 Richmond Services and Recovery Solutions merged to become Emerge Aotearoa; concurrently, service-user organisation Mind & Body joined us as an independent business unit. Emerge Aotearoa is a national provider of mental health, disability and addiction services that operates in 17 DHB areas and employs 1000 people. We provide mana-enhancing services that promote health and wellbeing for individuals, family, whanau and communities

Emerge Aotearoa is seeking either a full time or two part time Service User Leads to be based in either Auckland, Wellington or Christchurch.

In this exciting and rewarding role you will be responsible for:
Advising the Board of Trustees, Leadership Team and the Service Delivery Management Team on matters of service user interests in relationship to the organisation’s strategic direction
Recommending opportunities for service development and innovation, both strategically and operationally
Supporting the development of the organisational culture and processes to enhance service user, family and whanau recognition, inclusion and participation
Providing leadership for the enhancement of peer roles, peer leadership and peer services
Facilitating meaningful feedback from service users for utilisation in service development
The ideal candidate/s will have personal lived experience as a user of mental health and/or addiction services, as well as a minimum of 2 years experience working in the Mental Health and/or addiction sector where you have been able to identify, develop or embed service user focused initiatives. It is essential that the candidate has a current WRAP plan (or similar) and full clean driver’s licence. Some travel will be required

If you have the necessary requirements and experience, and want a chance to make to a real difference in the lives of the people who use our services, whilst working for an organisation that is passionate about what they do, then we would like to hear from you.

As a new organisation we’re committed to providing a first class range of community-based mental health, disability, peer, vocational, housing support and addiction services across Aotearoa. Be ready to be challenged, developed and excited, both personally and professionally.

Are you ready to make a positive difference to people’s lives, including your own? Please apply online via our careers site Reference 3204SK or hit the “Apply Now” button. For all enquiries regarding the recruitment process please contact Tracy Brown, National Recruitment and Retention Coordinator 03 371 5572 or email

Applications close Sunday 20th March

Tautokohia te mana tangata

Realising potential

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