Service Centre Manager – Otago – Ministry of Social Development

Job ID: 19341

We are looking for an enthusiastic people leader to become a member of the Southern Leadership Team at Work and Income. This position is based in Otago.

The role of the Service Centre Manager is to provide effective leadership and efficient management of services that contribute to individual, family and community independence.

You will be an innovative and inspirational leader within a busy service delivery environment. Your focus will be embedding an outcomes-focussed culture, where transactions are done on-line or over the telephone, allowing our site-based Case Managers to move people closer to independence and connect them with jobs.

Your leadership will ensure the service centre performs professionally, effectively and efficiently, and in a way that constructively supports people into employment.

You will be a proven change leader (at a strategic and operational level) as you will be responsible for leading the successful implementation Regional and National initiatives that achieve successful outcomes.

Key attributes needed
An ability to create a compelling vision that motivates the team to achieve.
Innovation, with the ability to strategically position the team to maximise results.
Excellent communication and interpersonal skills.
Strong organisational and planning skills.
Flexible, pragmatic and able to work at a fast pace.
Proven relationship management skills.
Service excellence will resonate strongly with you, and you will play a key leadership role in an integrated services response, fostering an environment where social service agencies work together to achieve positive change in the lives of people, their families/whānau and their communities through the timely and seamless delivery of “client centred” services.

How to apply
Please apply with your CV and Cover Letter , highlighting the relevant skills and abilities you have that meet the above key attributes of this position. If you have any queries about this position please contact Annette Sowinski on or 03 955 6546.

Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.

All external applicants including Ministry of Vulnerable Children employees please apply through the apply button and upload your CV and cover letter to our applicant tracking system. Please note all applications must be made online.

Applications close 5pm Monday, 27 November 2017.

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