Senior Complaints Assessor – Health and Disability Commissioner – Auckland

Job Description

Senior Complaints Assessor – Auckland

  • Opportunity to grow potential
  • Lead, coach and manage staff

The Health and Disability commissioner promotes and protects the rights of health and disability services consumers and facilitates the fair and efficient resolution of complaints relating to infringements of those rights.

As a Senior Complaints Assessor reporting to the Team Leader, Complaints Assessment you will work on complex complaint files.

You will be responsible for:

  • Reviewing a caseload of complaint files
  • Achievement of organisational and team targets within set timelines ensuring standards are maintained
  • Monitoring and evaluation reporting
  • Leading, coaching and mentoring staff.

You will have previous people management experience including training and development, and coaching and performance management. In addition to this you will have exceptional communication skills and the ability to take responsibility in ensuring the work gets done. Previous exposure to a clinical environment is an advantage.

All applicants must complete an HDC application form in order to be considered. Download the file attached.

Please visit the HDC website for the position description and the HDC application form

Applications for this role close at 5pmWednesday 7 March 2018.

Please send your completed application form and CV to: Senior HR Advisor, Office of the Health and Disability Commissioner, PO Box 1791, Auckland 1140 or by email to


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