Operations Manager – Hermitage Hotel

As the Operations Manager you will be responsible for the day to day management of the Activities & Adventure and Retail Divisions – Hermitage Hotel based at Aoraki Mt Cook. You will ensure that all required service standards are met, guest satisfaction is achieved, and overall profitability is maximised. As a leader within the management team you will ensure that a coordinated, strategic and innovative approach to our business is adopted.

Key Activities:
Ensure the efficient day to day operations of Activities & Adventure Division and Retail Division, updating the General Manager on all operational achievements and key issues;
Work with HODs to ensure ownership and effective management of their departments through, communication, planning and supervision, financial indicators and sales maximisation;
In conjuction with the General Manager, assume responsibility for developing and ensuring that the tourism strategic plan is implemented and actions plans are in place;
Oversee recruitment and training of section team members, ensuring it is consistent and that team members have indepth knowledge of the products and services offered;
Work with the HR Manager to manage any employment relations issues, address performance concerns, and support any disciplinary processes as and when required;
Work with Sales and Marketing to ensure all promotions, sales and bookings are promoted effectively, staff are informed and all systems are in place to ensure correct revenue records and accurate communication with guests;
Promptly respond to and act on feedback provided by guests through various feedback methods including customer comment cards, social media sites and Trip Advisor;
Attend operational briefings, HOD meetings, Health & Safety meetings and any other relevant meetings;
Assistance with new concessions for units as required and ensuring that we are operating within them;
Working with Aoraki Mt Cook Museum Trust – assisting with curation, display, content and design;
Demonstrate an understanding of both Health & Safety (including accident reporting procedures) and emergency procedures and assist if required in any hotel or village evacuation.
Any other duties as requested by the AMCAVL General Manager.

Qualifications or Experience Required:

Experience at a HOD level within a Tourism Activity or relevant field;
Knowledge and understanding of legislation, compliance and regulations, particularly related to Health and Safety and specific requirements for each business ie. Maritime NZ;
Financial acumen and the ability to respond quickly to results/trends;
Adaptable and able to implement change management across the business;
Computer literacy with Microsoft Office and POS/reservations systems;
Effective time management
Mentoring/coaching/development of HODs;
Developed problem solving abilities and innovative with solutions;
Excellent communication skills both written and verbal.

Further Information:
All applicants must have the right to work in New Zealand.
This position is based at Aoraki Mt Cook Alpine Village and has accommodation provided as part of our unique lifestyle package, with the weekly board & lodgings rates including three meals a day and power. Due to the idyllic, isolated location of Mt Cook, you will need to be comfortable working and living in a remote location.

Contact the Human Resources Manager on hr@hermitage.co.nz if you require more information.

So if this sounds like you, apply now and start the experience of a lifetime today.

Please apply on line via our website www.hermitage.co.nz

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