Customer Services Manager – Fox Glacier Guiding – West Coast

Fox Glacier Guiding is New Zealand’s most experienced glacier guiding company, operating on the biggest West Coast glacier. Offering guided walks, heli-hikes, ice climbing and alpine treks. Café, NZ Post agency and gift shop on site.  For further information please see

We are looking for a manager who will be responsible for overseeing processes and activities designed to deliver the best customer service experience in the industry.

To excel in this role you must have/be:

A natural leader of people with a talent for developing and mentoring a cohesive team of diverse people.
A high level of empathy which will also shine in challenging situations.
Strong analytical, problem solving and decision making skills.
Excellent written and oral communication skills.
Demonstrated proficiency with Microsoft Office suite – Word and Excel.
Experience with retail/reservation/CRM systems.
Retail experience would be an advantage.
A valid New Zealand driver’s licence.

Fox Glacier is a small town with a population of approx 300 situated 2 hours’ drive south of Hokitika an 3 hours north of Wanaka.

Staff Accommodation is available.

You must be legally entitled to live and work in New Zealand.

A full job description and further information is available upon request by calling 027-5975049.

Interested candidates who meet the role requirements should send a cover letter and CV to

Applications Close: Monday 15th February 2016.

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