Service Desk Technician – West Coast District Health Board – West Coast

West Coast DHB offers a supportive environment with competitive remuneration, flexible working hours and opportunity for internal and external training. Working and living on “the coast” offers a unique lifestyle. The spectacular native forests, mountain rivers, lakes and seacoast offer outstanding recreational opportunities such as fishing, skiing, tramping, kayaking and mountain biking.

Service Desk Technician

The West Coast District Health Board’s Information Services Department is looking for a Service Desk Technician for a permanent, full time opportunity.

Working as part of a small, busy and highly regarded team of dedicated professionals, you’ll primarily provide telephone support to the WCDHB employees by providing technical assistance for various hardware products and system/application software. We currently support over 500 desktop devices right across the West Coast region, from Karamea to Fox Glacier and up to Reefton, so you’ll be providing a professional and committed service to a diverse range of customers throughout our health system.

Not only will you have practical experience in a Technical Service Desk or demonstrate you are actively training toward this type of role, but you will have previous experience in a customer service role helping users to understand the ‘technical jargon’.

To be successful in this role you will possess:

Experience in Service Desk or desktop support role
Excellent customer service skills
Proven ability to work in a busy environment.
An ability to assimilate new technologies and software quickly.

We’re looking for someone who’s proactive, demonstrates initiative and empathy as second-nature, and isn’t fazed by problems. You’ll be a team player with a ‘can do’ attitude, excellent communication skills, and a commitment to providing quality customer service to computer users.

To apply or to view a job description please go to our careers website https://westcoastdhb.careercentre.net.nz/

To find out more contact Kylie Brocket, Recruitment Specialist, kylie.brocket@cdhb.health.nz .

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