Are you an IT wizard?
Are you interested in working in a fast-paced, innovative, ever-changing technology company?
Do you love solving complex and complicated IT issues?
We are a global company dedicated to the research, development, and production of sensors, electronics, and energy harvesting systems designed for people. StretchSense Ltd is the front wave of self-powered wearable technology. Our sensing solutions provide data about the body such as its motion and form. This enables our customers to create new products in sports, VR/AR, and consumer wellness.
We are a diverse and fast-growing workforce with a start-up mindset. Join us in our mission to enrich human-to-digital interactions with sensing solutions for tomorrow’s challenges.
Job Purpose: Responsible for server setup, support and maintenance, system and machine integration in a manufacturing environment. Provide IT support to end users and serve as back-up to Network Administrator
Duties and responsibilities:
Install, troubleshoot, maintain, and support operating systems, desktops, networks, and
associated hardware, software and databases, ensuring optimum system integrity, security, backup, and performance.
Support in managing servers, system upgrades, and security of systems
Support to end-users where required to ensure minimal disruption to productivity
Conduct IT related purchases (hardware, software, services) and repairs on behalf of the business as directed by IT Operations Manager
Maintain IT requirements and best practices for the business as directed by IT Operations Manager
Be an expert on the enhancement and maintenance of various server-based technologies
Provide assistance in the support and provisioning of new server, network services, and computers.
Support Implementation, upkeep, configuration, and reliable operation of services within the IT/Manufacturing environment at StretchSense Ltd
Assist in managing, maintaining, and providing 1st, 2nd and 3rd level support so that all systems and services operate efficiently and effectively to ensure required supports are met
Work across the whole company and sometimes troubleshoot and
support other sites of the company.
Investigate and own escalated incidents and requests to resolution
Assist Senior Systems and Network Administrator
In addition, quickly learn and understand:
Current StretchSense Policies and Systems
Current StretchSense Operational Structure
Current StretchSense Practical Processes
Experience in ITIL framework and best practices
Experience in Windows Servers, Virtual Environment (Hyper-V) / Container technologies,
DHCP, DNS, Domains, Deployment Server, Backup Server, Radius Server, Network, VPN, VLANS, Security, Desktop Support, Operating Systems and Systems Administrations
Experience in systems maintenance, software updates, upgrades, and issue resolution and reporting
Experience in Customer Service
A commitment to a safe working environment.
A practical and logical approach to problem-solving
An enjoyment of practical, hands-on work
Able to work well in a multi-disciplinary team
The capacity to work well under pressure and take on new challenges
Interpersonal, presentation, and communication skills
Organization and time-management skills
Must have a valid NZ driver license and a car
Experience with CIA triad of Information Security
Experience in backup and disaster recovery
Knowledge and experience in Sophos Firewall, Cisco Meraki, and Unifi (Ubiquiti) Access points, IP PBX
Knowledge and experience in Cloud-based Architecture / Infrastructure environment
Experience in IT Project implementation
Previous level 2/3 IT support experience in a Microsoft environment – MCITP, MCSA, MCSE preferred
Experience building computer hardware
Excellent problem-solving skills with immaculate attention to detail and strong customer service focus
Experience in corporate industry is highly regarded as is experience in managing IT projects and supports
Work experience in manufacturing environment
Education/Qualification: Diploma in Computer Science or Information Technology (or its equivalent)
Prior Experience: Minimum 2 years
Technical Knowledge/Skills: Knowledge and Experience in Sophos Firewall, Cisco Meraki, and Unifi (Ubiquiti) Access points, IP PBX
Physical Requirements: Ability to safely be present in a manufacturing environment
Legal Requirements: Legally entitled to work in NZ
Place of Work: Greater Auckland
Start date: Immediate
Term: Full Time
Salary: Negotiable based on experience
Performance Appraisal process: Half-yearly with Hiring Manager
Hours: Works on a shift basis
Reports to: IT Operations Manager
Works with: Chief Technology Officer, IT Operations Manager, Senior Systems & Network Administrator, Service Desk Analyst
Size of the work team: 4+
Hiring Manager: IT Operations Manager
The Recruitment Team
+64 9 634 1927